Corporate Uniform Shirt

Discover the elegance, craftsmanship and fine detailing of this saree. Each piece is carefully selected for its quality and timeless appeal.

Please follow gentle care instructions suitable for the fabric. Store the saree folded in a clean, dry place away from direct sunlight.

Shipping & Delivery

We offer shipping across India on all orders.

• Every saree is carefully packed to ensure it reaches you in perfect condition.
• Orders are typically processed and dispatched within 2–4 business days.
• Delivery usually takes 5–7 working days, depending on your location.
• Once your order is shipped, you will receive tracking details via email or SMS to monitor your shipment.
• Delivery timelines may vary slightly due to unforeseen circumstances or remote delivery locations.

Exchange & Refund Policy

At Neel Saree House, every saree is carefully inspected before dispatch. However, if you experience an issue with your order, please read the following policy carefully.

Exchange Policy

• Exchange requests must be raised within 48 hours of delivery.
• The saree must be unused, unworn, unwashed and returned in its original condition with the tags, blouse piece, packaging and invoice intact.
• Requests received after 48 hours will not be accepted.
• Exchange is subject to inspection and approval by our team.
• An exchange does not qualify for a cash refund.

Refund Eligibility

Refunds are applicable only in the following cases:

• The saree received is damaged or defective.
• A different saree has been delivered instead of the saree ordered.

Refunds will not be provided for reasons such as change of mind, personal preference, colour expectations or any other reason unrelated to damage, defect or an incorrect product.

Mandatory Unboxing Video

A clear and continuous opening video is compulsory for all damage, defect or incorrect-product claims.

The video must:

• Begin before the shipping package is opened.
• Clearly show the shipping label and sealed package.
• Show the complete opening process without any cuts, pauses or editing.
• Clearly capture the saree and the reported damage, defect or incorrect product.

Claims without a valid opening video will not be eligible for a refund or replacement.

How to Raise a Request

Please contact our customer-support team within 48 hours of delivery and share the following:

• Order number
• Customer’s name and registered contact number
• Reason for the request
• Clear photographs of the saree
• Complete opening video

Our team will review the request and provide further instructions. Please do not send the saree back without confirmation from our team.

Refund Processing

• Refunds will be processed only after the request has been approved and, where required, the returned saree has been received and inspected.
• All refunds will be made electronically through online payment only. Cash refunds will not be provided.
• For prepaid orders, the refund will ordinarily be issued to the original payment method. For COD orders, customers may be asked to provide their bank account or UPI details.
• Once approved and initiated, the refund may take approximately 5–6 business days to reflect, depending on the bank or payment provider.

Online and Store Purchases

• Products purchased through our website are handled exclusively by our online customer-support team.
• Online orders cannot be taken to any Neel Saree House retail store for a refund.
• Products purchased from a physical store will be governed by that store’s applicable policy.

Important Note

• Minor variations in colour may occur due to photography, lighting and individual screen settings.
• Slight irregularities commonly associated with handwoven or handcrafted sarees are part of their unique character and will not ordinarily be considered damage or defects.

Neel Saree House reserves the right to reject a request if the product does not meet the conditions stated above or if the required proof is incomplete.

For assistance, please contact our support team with your order ID and issue details.

Email: info@neelsareehouse.in
Phone: 9980124595

For questions about fabric, blouse piece, delivery, customization or availability, please contact our support team.